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Product Details
Introduction
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
- Remote problem diagnosis and support.
- Onsite hardware support.
- Replacement parts and materials included.
- Serivce-level options with different coverage windows.
Features
Number of years
5 year(s)
Type
On-site
Next Business Day (NBD)
Y
On-site support
Y
HP segment
Business
Supplier features
Support type
Onsite repair
Place of service
Onsite
Warranty coverage
In warranty
Coverage details
Standard workdays - 9 hours
Duration
5 years
Response time
Next business day response
Service method
Onsite repair
Additional information
Excludes external monitor
Care Pack type
Electronic
Coverage period
60 month(s)
Warranty type
S
