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Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and off-site repair for eligible products at an HP designated repair centre. The service includes off-site repair or replacement, materials and parts, labour and the cost of the return shipment.
HP offers multiple service levels with different shipment options to the HP designated repair centre, as detailed below.
Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
1 year(s)
Pick-up&return
9x5
HP 215 Series 1/1/0 Warranty HP 345 / HP 355 Series 1/1/0 Warranty HP 240 / HP 242 / HP 245 Series 1/1/0 Warranty HP 248 / HP340 / HP346 / HP348 / HP350 Series 1/1/0 Warranty HP 250 Series 1/1/0 Warranty HP 255 Series 1/1/0 Warranty HP x2 210 G1 Tablet/ HP 210 Notebook
Business
Pickup and return
Offsite
Post warranty
Standard workdays - 9 hours
1 year
Repaired within 3-7 business days
Depot repair
Excludes external monitor
Electronic
12 month(s)
P
Courier pick up and return